AIRPORT SERVICES DUTY MANAGER JOB IN DUBAI UAE

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AIRPORT SERVICES DUTY MANAGER JOB IN DUBAI UAE:-

Airport Services Duty Manager Job in Dubai UAE

Company          : Fly Dubai

Location           : Dubai, UAE

Timing               : Full time

JOB DESCRIPTION

1. Ensuring the delivery of agreed Service Level agreements/standards on a shift basis through your team as well as individually. Monitoring and recording local performance, giving feedback and coaching where necessary to staff.
2. Support the Airport Service team in dealing with Customer issues, and/or operational difficulties. Aim to resolve difficulties to the customer’s satisfaction, in order to reduce consumer complaints and associated costs. Be proactive in dealing with difficulties and pre-empt areas of disruption to minimize Customer inconvenience
3. Monitor customer areas of the operation on a regular basis throughout the shift, being available & flexible in dealing with Customer enquiries/issues and reflecting the high standards of service at all times.
4. Ensure daily briefings take place to inform staff of relevant issues, including safety, punctuality and service in addition to operational requirements.
5. Monitor the overall operation performance, targeting areas of concern and ensuring adequate levels of staff & resource are available to deal with operation.
6. Roster adequate trained staff to cover the operation, allocating leave ad overtime where necessary to maintain standards but with an awareness of budgetary constraints..
7. Compliance with current HR policies & procedures, relating to Attendance Management, Disciplinary & Discrimination..
8. Manage own time according operational need, ensuring that all areas of the airport operation covered on shift. Assess the greatest need for assistance and support at any one time.
9. Ensure security regulations are enforced, including Security Questioning at point of check-in; passenger profiling, correct procedures for passenger baggage reconciliation are carried out. Monitor the performance and compliance of security subcontractors/providers..

QUALIFICATION AND EXPERIENCE

  • University Degree or equivalent experience
  • 6 years + Airline/Handling Agent
  • 3 years + Supervisory/Management
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REQURIEMENTS

  •  Broad knowledge and experience in airport operations
  •  General knowledge of Load Control, DCS & Ticketing

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