HELPDESK TEAM LEADER JOB IN DUBAI UAE
Helpdesk Team Leader Job in Dubai UAE
Company : SERCO
Location : Dubai, UAE
Timing : Full time
JOB DESCRIPTION
- Ensure an effective and polite helpdesk service is delivered.
- Monitor operational issues and manage working procedures to optimize the staff allocation whilst ensuring response to situations as stated in the service level agreements.
- Call handling – recording relevant information liaising with internal staff colleagues.
- Responsible for emergency and alarm calls, as per agreed policies and protocols are carried out.
- Issue work instructions.
- Ensure all staffs are trained as required.
- Oversee and screen work finished by group to guarantee that presentation levels and administration necessities are kept up with
- Embrace other impromptu as endorsed by supervisor and inside extent of ability and capacity.
- When to look for counsel from administrator with ordinary reports on action/occurrences.
- Guarantee all records are kept precisely and fortuitously.
- Arranging and management of work turn and allotment of staff
- To report any Wellbeing and Security risks around site according to techniques.
- Contribute/plan yearly examinations
- Embrace some other obligations suitable to the grade.
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REQURIEMENTS
- Use of Switchboard and Helpdesk communication and recording systems
- Good Knowledge of English Language
- Knowledge of Arabic, Hindi, or Urdu languages
- Must have previous experience in supervisory role.
- Use of monitoring systems/ CAFM
- Must have managed a team
- Previous experience and knowledge of supervisory practices and procedures.
